2012-2013 2013-2014 Notes
Occupancy Levels 85% 92% We will never be at 100% due to the refurbishment of rooms however this shows:
1)We are great at what we do and over the last 24 months we have become the chosen accommodation of Stockton’s Homeless
2)We have placed emphasis on residents looking after and taking responsibility for their rooms and,
3)We have become better at turning rooms around
Numbers of people we have given shelter to 126 131


2012-2013 2013-2014 Notes
Up to 1 year 87.50%
Up to 2 years 12.50%


2012-2013 2013-2014 Notes
Residents who have a Support Plan No data 79% Naturally this means that 21% of residents did not have a support plan, of which:9% did not engage with support1% were in hospital2% were constantly under the influence and could not engage8% had very recently taken up a tenancy1% needed an interpreter to engage
Drug 41% 48% We have more individuals presenting with drug misuse issues, we have linked this increase to our ever decreasing age of residents. The younger homeless generation appear to prefer to misuse drugs than alcohol.Historically our homeless residents mainly used illegal substances, such as heroine or marijuana. A new trend is the misuse of prescribed medication, such as Zopiclone, Olanzapine, Diazepam or Subutex. These prescribed medications can be bought on the black market.We have no residents who use legal highs.
Alcohol 26% 21% We have fewer individuals presenting with alcohol misuse issues, which we related to the age of our clients. In previous years we had a much older client base and this older generation used alcohol as their addictive crutch.
Offending 37% 52% Residents who require support around their offending behaviours has increased for a variety of reasons:1) We now take referrals straight from HM Prisons2) We accept Prolific Offenders3) We have removed all blanket exclusions and are happy to look at referrals on an individual basis. Our intentions are to manage risk not avoid it.4)As Jobcentre Plus sanction more individuals, sometimes removing their source of income for weeks, the unwanted side effect is that those individuals may be inclined to commit crime to provide a source of income.
Diagnosed Mental Health 6% 6% Whilst staff feel there is a significant number of residents who have a mental health condition and this number is rising, they are aware that this condition goes undiagnosed.So the question has to be asked why are there undiagnosed mental health conditions? Most of our residents will utilised substances to self medicate their mental health condition. However whilst using drugs, Mental Health Services cannot make a diagnosis as they consider:1) The substance misuse could be causing the condition2) The substance misuse and it’s side effects could prohibit a correct diagnosis3) They cannot engage with and be confident they are getting true answers from someone who is under the influenceHowever this leads to unresolved mental ill health and residents becoming worse and self medicating further.In future we will change the way we record this category, in such a way that the mental health condition does not need to be diagnosed to be recorded for our purposes.
Life Skills 56% 76% The lifeskills projects cover budgeting, cooking, job searches, interview techniques, training, health & fitness and leisure activities.It is fantastic to see that we have had a 20% increase in residents deciding to engage with these services, and helping themselves to be better equipped for independent living.
Housing 100% 100%
Education 22% 35%
Debt Management 15% 19%

EXIT FROM Bridge House

2012-2013 2013-2014 Notes
Planned Way 37% 46% We have had a 9% increase in residents leaving Bridge House in a planned way!
Unplanned Way 63% 54% We have had a 9% decrease in residents leavining Bridge House in an uplanned way!
of which:
abandoned 28% 22% It is great to see that the abandoned rate has decreased. Further statistics are even better: In 2012-2013, 72% of residents that abandoned did so in the first month, in fact 32% in the first week. It is brilliant news to see that the rates have also greatly reduced. In 2013-2014, we reduced the first month abandon rate down to 56% that’s a great improvement, and furthermore week one abandon rate was reduced from 32% to only 19%.
evicted 30% 24% As a team we have worked really hard to understand our residents, and consulted with them in 2012 to update our Eviction Policy.
taken into custody 5% 6% Fantastic results showing that even though we are housing more offenders than in previous years, there is only a 1% increase in those taken into custody from Bridge House. This clearly shows how well we engage with our residents and the great multi agency approach we take with our local prisons and probation services.
long term hospital 1%
too high risk 1%
Evictions 30% 24% We are dedicated to working with our residents, and will always look to help them maintain their tenancy, eviction is the very last option. We are pleased to have reduced our eviction rate down by 6% This means we are getting better at engaging with and supporting our residents.
from 2012-2013 to 2013-2014, we have had an INCREASE of 46% in residents moving out of Bridge House into INDEPENDENT LIVING
from 2012-2013 to 2013-2014, we have had an INCREASE of 46% in residents moving out of Bridge House into INDEPENDENT LIVING


2012-2013 2013-2014 Notes
16-25 24% 32% Our homeless client base is getting younger.
26-40 62% 60%
41-59 13% 8%
60+ 1%

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